FAQs

Where can I earn rewards?

Any businesses shown in the app are eligible to earn rewards. You can see a full list and map in the Discovery tab.

I have money in my rewards balance. How do I take it out/use it for shopping?

If your community is set for direct payout, simply tap “Payout” on your home screen. Otherwise, you can redeem your rewards toward any purchase at a listed business in your community. To do that, you’ll first make a purchase at a listed business, then submit a “Redeem” request in the app; once processed, you’ll receive the cash back in your selected payout method. Click here for more instructions.

My request is showing "pending". How long does it take for requests to process?

Requests are typically processed within one to two business days. It may take longer from time to time in case of larger volume — sometimes up to a week. Rest assured, we are hard at work getting everyone’s requests processed as soon as possible.

My Claim request has been approved but Redeem request is still pending.

Claim requests and Redeem requests are processed in different queues, so you may see a little difference in timing.

I already submitted a purchase and it was approved, but I didn’t get my payout.

Double-check if you submitted a Claim request or a Redeem request! Claim requests let you earn more rewards from your purchases; Redeem requests let you cash out your rewards as a rebate. If you didn’t submit a Redeem request, tap “Redeem” on your home screen, select the business where you shopped, and submit the receipt. Once processed, you’ll receive the cash back via your payout method. If you did do that but still didn’t get your payout, contact support and we can assist you.

What are the requirements for receipt submissions?

Receipt submissions shall meet the following requirements:

• Includes identifiable information about the business (business name and address)
• Includes the date of the purchase (only purchases made on or after the program launch date in your community are eligible)
• Includes the amount of the purchase (only printed amounts are accepted, not handwritten amounts) and payment method
• Must be legible and show the complete receipt image (not folded, cropped, or otherwise obscured)
• We reserve the right to request additional information from you to validate your purchase as part of our fraud prevention efforts.

Are any purchases not eligible to earn or redeem rewards?

The following purchases are not eligible to earn or redeem rewards:

• Purchases made before the program launch
• Purchases where the business is only acting as a point of sale (e.g. lottery tickets)
• Money services such as bill payments, cashiers check, check cashing, ATM withdrawals, ATM fees, cashback, etc.
• Loading a stored value card such as gift cards, pre-paid cards, etc.

Do my rewards expire?

If your rewards have an expiration date, they will be shown in the “expiry” section of your app. If you don’t see anything with an expiry, that means they don’t expire. This is subject to change depending on your community’s admin.

Can I earn rewards at the other cities on the app or only my home city?

Yes! You can very much shop in any of the other cities on the app and earn rewards in those cities! But the rewards in each community’s wallet are redeemable in that community only.

Can I participate if I don't live in the city but in another city nearby?

Yes! The program is open to any consumers regardless of where they live.

I went to a listed business and they said they don’t know about this program.

That is perfectly OK! It’s possible the local business you are visiting does not know what to do with this program because there is nothing they need to do! Simply follow the tutorials in the app or if you have any questions, contact us directly.

I accidentally submitted the receipt to the wrong business.

That’s OK! We’ll correct it during processing.

Can I connect more than one card?

Yes! To connect additional cards, navigate to your Profile -> Linked Accounts and Cards -> + Link Card.

What if I have different cards that are associated with the same bank account?

If you have different cards under different people (e.g., your spouse, another authorized user, etc.) but the cards link to the same bank account, it should only be added by one user to prevent duplicate transactions. If we detect duplicate cards, it will be deleted.

How do I delete my account?

Please contact us at support@bludot.io with your request and we will proceed from there.